We understand the challenges facing the Care Home sector.

The initial handling of an enquiry will set in the customer's mind the perceived quality of the care home. Ensuring the "enquiry journey" is mapped and measured consistently has a direct impact on sign ups and team morale. This is where we can help.

care homes

The benefits of an insight6 programme….

We are customer experience (CX) experts working with more than 1000 businesses across the UK and Ireland. We measure, through our range of CX products, the entire end to end customer journey. With our unique icx6 model we can then partner you to map, train and motivate your team to provide an unforgettable customer experience.


Six Reasons to choose insight6 to improve your Customer Experience

We are extremely familiar with the sectors that we work in and our Customer Experience Directors have fantastic local knowledge within their regions. As a result, you will receive the best knowledge, support and information allowing you to benchmark yourself against other businesses within your industry and area.

  • number_1

    Our Customer Experience Directors are local to you and on hand to partner your journey of cx transformation

  • number_2

    Our customer reviews, survey tools and on-line feedback products are world class.

  • number_3

    All of your cx measurement is tailored for your business to ensure the results are 100% relevant and actionable

  • number_4

    Our CX Directors can coach and mentor your teams to improve performance

  • number_5

    Our benchmarking and customer mapping tools are second to none

  • number_6

    When you work with insight6 Transformation comes as Standard

Greg Draper

Ashfield Healthcare

“I really enjoyed working with Michelle, she was incredibly knowledgeable and provided us with a fantastic service. insight6 gives us a new dimension of feedback that enables us to make decisions with our customer at the centre.”

success stories...

Alexandra Davies

Marketing Director

Cornwall Care

“Rhian is a pleasure to work with, he contributes new ideas and innovation to businesses. I have worked with Rhian for over a year now and both his services and expertise are exceptional, I highly recommend to anyone seeking insight into their customer service and how they could develop further.”


Quick! find my regional

Customer Experience Director now...

Our Customer Experience Director network delivers feedback - nation wide.

Call or email your regional expert here >

let’s talk