Mel Evans, business consultant, coach and mentor: specialising in customer service and team development.
CUSTOMER EXPERIENCE DIRECTOR SOUTH WALES
TEL 07393 227347
I am a motivated and determined individual with several years of experience in senior management roles, in which I have overseen many areas of business development from operational roles to business integration. I love leading teams to successfully deliver results and driving business development is very much my focus. I have a passion for delivering great standards and feel it’s important to view things through the customer's eyes in order to drive sales through service.
I currently focus on helping businesses succeed in delivering great customer service consistently, which most businesses struggle to do. My experience has taught me that the team are as important as the customer and if both are not given equal focus then neither will be happy and that will result in a business not meeting its full potential by way of sales or profit!
I have spent a whole career in management and know that individuals affect everything in a business, from the very good to the very bad and I want to help others improve their business through its people and processes. I thrive on the challenge of developing others to fulfil their potential and help businesses focus on practical solutions to improve what they do and how they do it.
So why not let me help you and your business?
customer experience reviews
training and development
customer journey mapping
customer online feedback
focus and listening groups
mentoring and coaching