Insight6

South Wales
Mel Evans - South Wales

Mel Evans, business consultant, coach and mentor: specialising in customer service and team development.

Mel Evans

CUSTOMER EXPERIENCE DIRECTOR SOUTH WALES

I am a motivated and determined individual with several years of experience in senior management roles, in which I have overseen many areas of business development from operational roles to business integration. I love leading teams to successfully deliver results and driving business development is very much my focus. I have a passion for delivering great standards and feel it’s important to view things through the customer's eyes in order to drive sales through service.

I currently focus on helping businesses succeed in delivering great customer service consistently, which most businesses struggle to do. My experience has taught me that the team are as important as the customer and if both are not given equal focus then neither will be happy and that will result in a business not meeting its full potential by way of sales or profit!

I have spent a whole career in management and know that individuals affect everything in a business, from the very good to the very bad and I want to help others improve their business through its people and processes. I thrive on the challenge of developing others to fulfil their potential and help businesses focus on practical solutions to improve what they do and how they do it.

So why not let me help you and your business?

intro...

expertise

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    customer experience reviews

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    training and development

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    customer journey mapping

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    customer online feedback

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    focus and listening groups

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    mentoring and coaching

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    Benchmark your customer service against 100’s of the leading South Wales and 900 of UK’s most forward-thinking businesses

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    Develop tailored feedback from your customers to motivate your team

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    From Legal to Leisure, Care Homes to Garden Centres, Opticians to B to B. We work with niche businesses that want to deliver a World Class experience.

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    Receive local support from South Wales based Mel whose experience in running large teams to deliver a superb service is second to none.

let’s talk

achieve

experience

edwards coaches

“Edwards Coaches have worked with Mel Evans at insight6 and their service was great with their professionalism, easy approach and comprehensive customer experience review program. They helped our staff focus on their customer engagement levels and in turn, this has helped the business increase sales and profitability.”

Julie Griffiths, Edwards Coaches

ross garden store

“I used insight6 to review levels of customer service in my business, I found the reports and the portal really useful and a great tool to focus the team on ongoing development and training. Mel has great retail knowledge and experience and was able to guide us through what is required to drive sales through service.”

Glyn Price, Ross Garden Store

chepstow garden centre

"We engaged Mel to review our customer service and work with the team on developing their awareness of delivering good service. Mel is easy to work with and her combination of experience and her natural ability to train and engage with the staff made her an ideal fit for us"

James Boyle - Owner Chepstow Garden Centre

balppa

"We worked with insight6 to support us on benchmarking our members for our annual awards process and, from initial contact, it has been a joy to work with Mel. The reports created are professional and are a valid measure, offering an unbiased and fair benchmark of customer service levels.”

Tracey Bancroft - FEC Consultant - BALPPA

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South Wales