Judy Randon, business consultant, coach and mentor: specialising in customer service and team development.
CUSTOMER EXPERIENCE DIRECTOR NORFOLK & SUFFOLK
TEL 07909 542737
Since setting up and running my own business from the age of 18, I have never looked back. There is nothing I enjoy more than helping businesses and individuals to realise their potential. I am an enthusiastic individual, dedicated to helping the people I work with to become more confident, more engaged and of course more successful.
I believe passionately that now, more than ever before, the most important strategy for any business is to provide a consistently excellent customer experience. I love connecting and working with people who are genuinely interested in amazing their internal and their external customers.
I have extensive business consultancy experience, having managed food production and retail businesses in both the UK and Australia. I love coaching and mentoring teams and have previously been named ‘skills coach of the year’ by LANTRA, a leading training organisation for land-based and environmental industries. I utilise these skills, built up with over 20 years of practice, to support clients to achieve a world class customer experience.
At insight6 we have a fantastic process to enable this to happen and a brilliant team to support you all the way!
I love meeting new people, cooking for family and friends, travelling when I can to experience new cultures (and food!), and also walking – usually with my two black labs.
Key Skills: Customer experience specialist, marketing, leadership, team motivation, management accounting and coaching and mentoring.
customer experience reviews
training and development
customer journey mapping
customer online feedback
focus and listening groups
mentoring and coaching