Phil Heaven, business consultant, coach and mentor: specialising in customer service and team development.
CUSTOMER EXPERIENCE DIRECTOR LANCASHIRE
TEL 07824 365105
I have enjoyed a career of promoting and delivering change in companies of all sizes, and the challenge of providing a superior customer experience is the most exciting yet!
I work with companies who are not only willing to listen to the voice of their customers in the boardroom, but also ensure that all their staff are trained and motivated to deliver that extra special experience to a customer whenever the opportunity arises.
My team in Lancashire are renowned for delivering reports of the highest quality to the business community. Some deliver surprises, some reassurance, but always a challenge as to how they could do better, and always a reminder not to lose those valuable sales opportunities!
We make a business aware that they are open to customers contacting them 24 hours a day, seven days a week, through a variety of channels. Are they consistent? How do they interact? And are they building loyal customers who will ultimately spend more with them? How can they make their customer experience more personalised?
Tough questions but I deliver the answers with expertise, experience and support.
Lancashire has a history of commerce, hospitality, and innovation, and helping its diverse sectors reach the highest levels of customer experience in the global economy is my mission.
customer experience reviews
training and development
customer journey mapping
customer online feedback
focus and listening groups
mentoring and coaching
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