Mark Perkins, business consultant, coach and mentor: specialising in customer service and team development.
CUSTOMER EXPERIENCE DIRECTOR KENT
TEL 07545 045037
There’s no doubt about it, Kent is the best county in this land. Whilst my roots are in the Black Country my heart is in this wonderful County of Kent.
As I settled into the Kent lifestyle back in the mid 90’s I have enjoyed working with many Kent based businesses of all types and sizes.
It’s not easy building a business and the customer experience that a business provides is often the key to success. My background has been seated in retail, sales and online marketplaces for businesses such as Virgin, Currys and eBay. No business holds the secret to delivering a fantastic customer experience, but the best work hard to achieve the highest standards.
Providing advice and support to our clients is something we work hard at across the County of Kent. We become fully committed to our customers businesses and form partnerships to help improve the customer experience across their teams. At the same time, we become advocates for these businesses, promoting them at every opportunity and being proud when they succeed.
From insight6 you may be purchasing a product or a service, but we will be buying into your business as well to hopefully share in some small way, your success.
customer experience reviews
training and development
customer journey mapping
customer online feedback
focus and listening groups
mentoring and coaching