See the world
through your customers’ eyes
Businesses that have CX at the centre of their decision-making processes are the most successful
With insight6’s Customer Experience Solutions, you can gather in-depth information about how your customers feel about your services, products, and company overall. Furthermore, we can partner with you to create a tailored CX strategy and support your teams to implement it across your organisation.
In today’s competitive business environment, customer experience is paramount for the sustained growth of any company. A high customer satisfaction level guarantees loyalty and makes you stand out from the competition. It also lets you prevent customer churn and negative word of mouth.
Therefore, creating excellence in your customer experience is the most effective way to gain a competitive advantage.
Our national network of local CX specialists works with hundreds of businesses across a variety of sectors, including leisure, travel and tourism, retail, and professional services to name a few.
Mystery Shopping
Our Mystery Shopping service is a key component of our Customer Experience Solutions, offering insights into your customer service standards.
Customer Journey Mapping
Through Customer Journey Mapping, one of our comprehensive Customer Experience Solutions, we help you visualise and enhance every touchpoint.
Instant insight
Our Instant Insight Feedback tool is part of our suite of Customer Experience Solutions, enabling real-time customer feedback collection.
Listening & Focus Groups
As a crucial element of our Customer Experience Solutions, Focus and Listening Groups provide deep insights into customer perceptions.
Training & Development
Our Customer Experience Solutions include CX Training and Development programs to empower your team in delivering exceptional service.
Mentoring & Coaching
Mentoring and Coaching are integral to our Customer Experience Solutions, guiding your leadership in fostering a customer-centric culture.
Benefits of Partnering with insight6
By choosing insight6, you gain access to a national network of local CX specialists dedicated to your success. We collaborate closely with you to develop tailored strategies that not only improve customer satisfaction but also drive business growth.
