Insight6

Get live feedback from customers in our focus and listening groups

services

focus and listening groups

We arrange, invite the right people, and facilitate focus and listening group sessions that produce comprehensive feedback for you to use to transform your business.

After compiling the results of the groups, we will work with you to take on board the feedback and to develop the actions that are required to make a positive change.

“We know the activities we have used insight6 for, have improved our business and helped us towards our targets."

Catherine Maxfield, Managing Partner, Eric Robinson Solicitors.

benefits

focus and listening groups
at a glance...

Motivate your team

Make real changes

Improve efficiency

Extensive knowledge on customer journey

Make a difference for the future of your business

Hosting a focus or a listening group is a fantastic tool to get people talking. This then provides you with really in depth detail for you to examine with our help.

These sessions would usually follow on from an online survey, so you can follow up the responses you have gained from that and drill down into the information to get even better results.

Running these sessions allows you to ask open ended, in depth questions that you would not usually have the opportunity to ask.

By getting customers in the room, you can walk through the journey with them, getting a truly ‘live’ experience of exactly how they are feeling at every stage.

quick! find my local

cx director now...

“Focus and listening groups - a great way to ask questions that you don’t normally have the chance to ask.”

Jim Smith

CUSTOMER EXPERIENCE
DIRECTOR

SURREY & HAMPSHIRE

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