the “end to end”
six great reasons to choose
Insight6 - all our services are
tailored to improve your
at your service...
cxreviews involves a researcher
experiencing the service your team delivers first hand, and then
reporting back the findings. The
criteria for the cxreview is always
tailored for your business
training and development
We use the output from the
cxreviews, coupled with our sector
experience to ensure we deliver
inspiring and motivational training
and development workshops for
"You can't manage what you don't measure" and mapping your customer's journey thoughout your entire business is the crucial step in the cxfactor. Once the mapping workshops are complete you will have a roadmap to improve cxfactor...
Our online survey tools enables you to identify at any time how your existing customers and team members are feeling about your brand. Our Feedback Direct system allows you to measure your customer's experience during their journey at regular intervals.
focus and listening groups
A great way to really establish how your customer feels about your business is through the use of listening and focus groups. Our cx directors facilitate a group of customers through a pre planned and well thought through process offering the feedback you need to improve the cxfactor.
Changing your team's behaviour is crucial to the success of improving your cxfactor. Through our coaching and mentoring we work closely with key team members to help them develop their skills and behaviour to embrace the challenge of improving the cxfactor