Insight6

We understand the challenges facing the attraction sector.

The challenge for the attraction sector is to ensure everyone - from your full team to your casual staff - delivers a consistently high standard of customer service whilst simultaneously maximising sales opportunities

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The benefits of an insight6 programme….

We are customer experience (CX) experts working with more than 1000 businesses across the UK and Ireland. We measure, through our range of CX products, the entire end to end customer journey. With our unique icx6 model we can then partner you to map, train and motivate your team to provide an unforgettable customer experience.

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Six Reasons to choose insight6 to improve your Customer Experience

We are extremely familiar with the sectors that we work in and our Customer Experience Directors have fantastic local knowledge within their regions. As a result, you will receive the best knowledge, support and information allowing you to benchmark yourself against other businesses within your industry and area.

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    Our Customer Experience Directors are local to you and on hand to partner your journey of cx transformation

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    Our customer reviews, survey tools and on-line feedback products are world class.

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    All of your cx measurement is tailored for your business to ensure the results are 100% relevant and actionable

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    Our CX Directors can coach and mentor your teams to improve performance

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    Our benchmarking and customer mapping tools are second to none

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    When you work with insight6 Transformation comes as Standard

Debbie Bissekker

Head of Visitor Services

Cadbury World

“insight6 were very pro-active and provided some great advice on how to recognise and motivate the Cadbury team. One initiative was using the data from the customer experience reviews to award an “employee of the day”; a team member who was recognised and rewarded for stand out customer service.”

success stories...

Josh Haywood

General Manager

Crealy Adventure Park

“We have been working with insight6 for a number of years and value the expertise and professional insight assessments they deliver for us, they really are the customer experience specialists!
They truly are customer experts who provides great analysis and insights from the reports, to help and challenge us to improve in all areas of our business – from our colleague’s interactions at our park attractions to the service experienced at our busy food and beverage outlets.”

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Quick! find my regional

Customer Experience Director now...

Our Customer Experience Director network delivers feedback - nation wide.

Call or email your regional expert here >

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