Paul Matthews, business consultant, coach and mentor: specialising in customer service and team development.
CUSTOMER EXPERIENCE DIRECTOR SUSSEX
TEL 07710 394729
I believe customer service is critical to any businesses success no matter what the sector. Talk about stating the obvious, right?
Well if it's so obvious why do so many firms get it so wrong?
Through 20 years of experience of working directly with customers, managing large teams and leading teams to excellence, I know that with the right feedback, training and motivation higher service standards and profits will be achieved. Take care of your customers and your business will thrive.
I am passionate about helping clients to realise their full potential by identifying the gap between perception and reality. Once identified the process of improvement can begin through structured feedback and training to enable your people to excel.
I will provide you with detailed insight, through various feedback channels honed to your business, to enable your business to excel.
If you ‘think’ your business is already delivering great service to your customers, and your team are consistently following your processes and maximising revenue opportunities it’s unlikely you’ll contact me.
However, if you want to gather credible, detailed insight and ‘know’ your business is delivering at the level you expect, then my number is 07710394729.
I would love to meet you to learn all about your business and what I can do to help you get to where you want to go.
customer experience reviews
training and development
customer journey mapping
customer online feedback
focus and listening groups
mentoring and coaching