Surrey and Hampshire
Jim Smith CX Director Surrey & Hampshire

Jim Smith, business consultant, coach and mentor: specialising in customer service and team development.

Jim Smith


We all know customer service is vital, so why do so many businesses get it wrong? It not only affects profits, but staff satisfaction and retention.

My background before insight6 was in retail management, B2B sales, and training and internal consultancy roles in a number of blue chip firms.

With nearly 10 years in this business, I have facilitated service and sales improvements for some 60 firms in the South of England.

The two things I’ve learned in that time are that businesses think they know what customers think of them and how their staff members handle enquiries, but they often don’t. I’m also astounded how many sales opportunities are missed – they could ‘help people to buy’ so much more.



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    customer experience reviews

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    training and development

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    customer journey mapping

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    customer online feedback

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    focus and listening groups

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    mentoring and coaching

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    Benchmark your customer service against 100’s of the leading Surrey and Hampshire and 900 of UK’s most forward-thinking businesses

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    Develop tailored feedback from your customers to motivate your team

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    From Legal to Leisure, Care Homes to Garden Centres, Opticians to B to B. We work with niche businesses that want to deliver a World Class experience.

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    Receive local support from Surrey based Jim whose experience in running large teams to deliver a superb service is second to none.

let’s talk



Find your Fleet

"Working on this project with insight6 enabled the BID to deliver both added value support to individual businesses as well as raise the profile of the town and we intend to repeat this in future years."

Tracey Shrimpton - BID Manager, Find Your Fleet

Eric Robertson

“We have worked with insight6 for a number of years now, and we have been impressed by the collaborative approach and the way Jim has sought to understand what we are trying to achieve.”

Catherine Maxfield, Managing Partner, Eric Robinson Solicitors

Cliveden Hotels

“By engaging insight6 the team has now developed techniques that have grown their confidence and helped them to close sales. We have certainly found Jim’s insight useful and would recommend the customer experience and training services.”

Leigh Jenkins, Chewton Glen and Cliveden Hotels

Hampshire Tile Warehouse

“We have run some Customer Experience Reviews and had some follow-up training. We can point to sales that were made or increased due to the techniques we learned. It is a journey but the work so far has had a positive effect on the staff and the business.”

Julian Hase, Hampshire Tile Warehouse

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Surrey & Hampshire