Ian Kelsall, business consultant, coach and mentor: specialising in customer service and team development.
CUSTOMER EXPERIENCE DIRECTOR STAFFORDSHIRE
TEL 07786 657544
My objective is simple – to help my customers look after their customers better.
It makes no difference how big or small your business is, whether you have customers, clients, students or even patients, finding the truth about why they choose you, is essential. How can you keep them happy if you don’t know what makes them happy? How do you know if you don’t ask?
What allows any business or service provider to stand out from the crowd is its people. I have worked for ChevronTexaco, Boots, M&S and Tesco - all great businesses that are full of great people, trained and empowered to do whatever it takes to look after their customers. Combining my extensive experience with customer insights, leadership development, building service capability, and selling skills in an engaged population of employees, not only improves the customer experience, but it improves to the bottom line too!
I love partnering with all my clients that I support on their journey to develop their customer experience, whilst building the capability of their teams.
In the spare time that I get, I love spending time with my wife Emma, and my son William. What I don’t love doing so much is looking in the rough for my golf ball, although I seem to end up doing that more than I would like to!
customer experience reviews
training and development
customer journey mapping
customer online feedback
focus and listening groups
mentoring and coaching