Michelle Rust, business consultant, coach and mentor: specialising in customer service and team development.
CUSTOMER EXPERIENCE DIRECTOR SOUTH YORKSHIRE & LINCOLNSHIRE
TEL 07901 547595
I work hard at living life to the full, after all we are only here once!
I strive to avoid missing out on any opportunities that may lead me towards meeting someone who will enrich my life further, whether at work or in my personal life. Sometimes it’s about being in the right place at the right time, it’s certainly seen me right over the years.
Having left the pharmaceutical industry four years ago (and being in the right place at the right time), I had learnt the importance of continually developing my team to ensure they were the best they could be; an important factor to creating successful teams and ultimately a successful business.
It’s so exciting to partner with businesses who are passionate about how they can improve the experience they deliver to their customers and how important it is to take their own team with them on that journey.
Understanding the goals and objectives of the business is a vital first step to identify what’s important, what specific outcomes are required and the measurement of achieving those goals.
After that, insight6 offers a number of interventions which can be utilised to gain those insights; team and customer surveys, mystery experiences, coaching and mentoring other members of the team following a training needs analysis programme to name a few.
My best bits are: CX evolution and customer mapping, coaching, mentoring, situational leadership, importance of first impressions and personal brand through customer service training and selling skills training.
customer experience reviews
training and development
customer journey mapping
customer online feedback
focus and listening groups
mentoring and coaching