Craig Hawthorn, business consultant, coach and mentor: specialising in customer service and team development.
Craig Hawthorn
CUSTOMER EXPERIENCE DIRECTOR BRISTOL & SOMERSET
TEL 07805 247069
craig.hawthorn@insight6.com
As a Customer Experience Director with insight6 I have the privilege of meeting some amazing individuals and working with some fantastic companies. Helping organisations achieve their customer experience and financial goals has become a real passion. I’m excited about the prospect of helping more businesses in the Bristol and Somerset area achieve their goals over the coming years.
With nearly 20 years of experience in leadership and sales I have a wealth of knowledge to pull on when helping businesses to identify the correct solution to their current challenges. Using insight services is, in my view, one of the most effective way to identify problems in your business that are blocking financial growth or negatively affecting how customers perceive your business.
Once you have that insight you can then start to formulate to transform your businesses performance and reputation. With the transformation underway we can help you monitor progress and look for further opportunities to grow your business. Helping customers through that cycle is incredibly rewarding and I’d love the opportunity to demonstrate how we could help you, and your business, to flourish.
Key Skills: Coaching, mentoring, sales and customer service training, insight services, business development, customer journey mapping, leadership training, performance management strategy.
intro...
expertise
customer experience reviews
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training and development
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customer journey mapping
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customer online feedback
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focus and listening groups
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mentoring and coaching
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Benchmark your customer service against 100’s of the leading Bristol & Somerset and 900 of UK’s most forward-thinking businesses
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Develop tailored feedback from your customers to motivate your team
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From Legal to Leisure, Care Homes to Garden Centres, Opticians to B to B. We work with niche businesses that want to deliver a World Class experience.
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Receive local support from Somerset based Craig whose experience in running large teams to deliver a superb service is second to none.
let’s talk
achieve
experience
“It has been a great decision for us at Camel Creek to work with the insight6 team. The information and insight we have had from their detailed reports and surveys help us better understand what our guests and colleagues feel about being a customer or a staff member at the park.
Simon Townsend, Camel Creek Adventure Park
“Working with insight6 has resulted in us obtaining invaluable information regarding the day to day running of our business. We value both the positive and negative reports produced by the the research team which we pass on to our staff enabling us to work on any areas we may need to improve.”
Laura, Lifton Strawberry Fields
“Within a week of our session I tripled my bookings! The training has helped me build my confidence and challenge myself and I will definitely be wanting more sessions!”
Sophie, Weddings and Events, The Moonraker Hotel
“Craig understands performance is rooted in people and has offered us a variety of solutions to some of our customer and sales based opportunities. His well developed interpersonal skills have enabled us to introduce processes that should make a significant difference to the management and performance of our branch network.”
Matthew Johnson, Managing Director, Tileflair
