Craig Hawthorn, business consultant, coach and mentor: specialising in customer service and team development.
CUSTOMER EXPERIENCE DIRECTOR BRISTOL & SOMERSET
TEL 07805 247069
As a Customer Experience Director with insight6 I have the privilege of meeting some amazing individuals and working with some fantastic companies. Helping organisations achieve their customer experience and financial goals has become a real passion. I’m excited about the prospect of helping more businesses in the Bristol and Somerset area achieve their goals over the coming years.
With nearly 20 years of experience in leadership and sales I have a wealth of knowledge to pull on when helping businesses to identify the correct solution to their current challenges. Using insight services is, in my view, one of the most effective way to identify problems in your business that are blocking financial growth or negatively affecting how customers perceive your business.
Once you have that insight you can then start to formulate to transform your businesses performance and reputation. With the transformation underway we can help you monitor progress and look for further opportunities to grow your business. Helping customers through that cycle is incredibly rewarding and I’d love the opportunity to demonstrate how we could help you, and your business, to flourish.
Key Skills: Coaching, mentoring, sales and customer service training, insight services, business development, customer journey mapping, leadership training, performance management strategy.
customer experience reviews
training and development
customer journey mapping
customer online feedback
focus and listening groups
mentoring and coaching