Stuart Shepherd, business consultant, coach and mentor: specialising in customer service and team development.
CUSTOMER EXPERIENCE DIRECTOR SCOTLAND
TEL 07532 699011
I have been lucky enough to enjoy over 20 years of working with large UK brands such as Costa Coffee and JD Wetherspoons.
My career to date has seen me work within large operations teams and also within the franchise environment. I know that retail discipline and attention to detail are critical parts of any ambitious and growing business. My passion is creating great processes and finding and motivating great people to deliver them.
My current and previous roles have allowed me to lead projects where customer service and employee engagement have been critical to success. My clients and stakeholders have enjoyed tangible business growth and strong returns from these.
As an experienced business mentor and coach, I live and breathe the customer journey but with a well-rounded understanding of the challenges which businesses face on a day to day basis, I know we have to make this investment pay!
I have extensive experience operating across the length and breadth of the UK and Ireland. Your success is my success and I am here to offer you hands on support that will ensure your business reaches its full potential.
People say I bring high energy and infectious enthusiasm to the businesses I work with. I put myself in the shoes of the customers, employees and the owner to identify the correct course of action. I am not in this game for your business to finish second best.
customer experience reviews
training and development
customer journey mapping
customer online feedback
focus and listening groups
mentoring and coaching