Harriet Forster, business consultant, coach and mentor: specialising in customer service and team development.
CUSTOMER EXPERIENCE DIRECTOR SCOTLAND
TEL 07801 567125
I always work with energy, tenacity and integrity and feel that these values are incredibly important in how I work with my clients.
I have spent an incredible 16 years at Costa Coffee in which it grew from a small chain to a multi-national giant. I developed my career from a 17-year-old Team Member to a Senior HR Business Partner, leading a team supporting 600 sites and 7000 employees.
My experience has ideally placed me to truly understand business challenges and how to overcome them. Clients have descried me as personable and warm, with an honest and straightforward approach, delivering with tenacity, integrity and energy.
I love seeing the businesses I work with succeed - I get a kick out of helping my clients to smash their targets, gain an insight and understanding into how they can work better together, and watching individuals and teams grow and build.
As the Customer Experience Director for insight6 in Scotland, my goal is to enable as many organisations as possible to achieve their potential - by delighting their teams, who in turn will delight their customers.
As individuals, our perceptions and experiences have huge influence over our behaviours - if you are interested in understanding how you can create unbeatable experiences for your teams and your customers to enable them to deliver fantastic results for you, then let’s talk!
customer experience reviews
training and development
customer journey mapping
customer online feedback
focus and listening groups
mentoring and coaching