Customer Service is the missing link between any business and that of a great business.

I passionately believe that inspiring local businesses across Northern Ireland to improve their customer experience is key in transforming them into being great.

I benefit companies across Northern Ireland by identifying the missing link and illustrating the gains that can be made by applying a few simple processes that enhance the Customer Experience.

Insight6 in Northern Ireland has the comprehensive tools to dig that bit deeper into the customer experience and carefully instruct proven development and training plans that inform and improve every business insight6 works with across Northern Ireland.

My understanding of the customer experience goes back to grassroots. When on a scholarship as a Junior Purser with P&O Cruises my focus and training was solely about passengers enjoying the ultimate customer experience at sea. Old habits die hard.
insight6 Northern Ireland stands alone by offering local service on a national basis.

Outside of work two activities take up my spare time, namely Rugby and Golf.

I am an elected member of the Ulster Rugby Branch Committee which governs rugby in Ulster. I also try to stay in the short grass whilst playing golf every week at Belvoir Park Golf Club.