Mac Eddy, business consultant, coach and mentor: specialising in customer service and team development.
CUSTOMER EXPERIENCE DIRECTOR NORTH EAST
TEL 07810 153895
Having worked in retail for over 30 years (yes, the picture has been photoshopped), I know how important it is to deliver the best service you possibly can in the sector you work in.
In my previous career, predominantly working in luxury goods, service was without any doubt the main differentiator between businesses that essentially sold the same products.
At insight6 I have worked across a wide range of sectors and it is very clear that the same can be said of any business, be it a small local company or a large professional services organisation. Customers demand excellent service wherever they spend their money.
It’s very easy to say that you are passionate about customer service but does your business plan truly reflect your desire to be the best you possibly can be?
I can support you in developing your customer service strategy by mapping your current customer journey. I can provide help and guidance to improve your performance at each touchpoint, through training, coaching, mentoring and measuring regularly to track progress.
customer experience reviews
training and development
customer journey mapping
customer online feedback
focus and listening groups
mentoring and coaching