Your CX Specialist for North East

Having worked in retail for over 30 years, I know how important it is to deliver the best service you possibly can in the sector you work in.

In my previous career, predominantly working in luxury goods, but also in fast moving consumer goods and high ticket furniture sales, service was without any doubt the main differentiator between businesses that essentially sold the same or similar products.

At insight6, I have worked across a wide range of sectors, and it is very clear that the same can be said of any business, be it a small local company or a large professional services organisation. Customers expect excellent service wherever they spend their money.

It’s very easy to say that you are passionate about customer service, but does your business plan truly reflect your desire to be the best you possibly can be?

I can support you in developing your customer service strategy, researching how well your sales process is working with mystery shopping and testing customer sentiment with intelligent insights (NPS). Once you are armed with this data, we can map your current customer journey. I can also provide support and guidance to improve your performance at each touchpoint, through training, coaching, mentoring and measuring regularly to track progress.

Contact me on: 07810 153 895