Insight6

Manchester Leeds & West Yorkshire
Chris Lowe - Manchester Leeds & West Yorkshire

Chris Lowe, business consultant, coach and mentor: specialising in customer service and team development.

Chris Lowe

CUSTOMER EXPERIENCE DIRECTOR MANCHESTER, LEEDS & WEST YORKSHIRE

After 20 years of experience working in the pharmaceutical drugs industry, I realised there was more to life beyond pills, gels, and creams. It dawned on me that it was time for a big change in my life.
During my career I have always loved watching my teams flourish, seeing them transported from feeling average to feeling superb! I joined insight6 knowing that I could do that again, with business owners, senior leaders and their teams. There is almost nothing better than watching a business fly; seeing the team loving what they do and ultimately delivering a world class experience to their customers.

I am scarily passionate and enthusiastic about transforming client experience. With so much choice these days, an amazing customer experience is the most impactful way of standing out. That is where I come in.

When not at work I run both short and long distances and I have occasionally been seen in fancy dress for a good cause (although all photographs of that tutu have been destroyed). I probably run to take away some of the pain of being a Tranmere Rovers fan!
My capability: Cx transformation, selling skills, strategic sales planning, marketing, training, coaching and situational leadership.

Specialist industries: Legal, optical, retail, hospitality, pharmaceutical, care, education, sports and leisure.

intro...

expertise

  • numbers_1

    customer experience reviews

  • numbers_2

    training and development

  • numbers_3

    customer journey mapping

  • numbers_4

    customer online feedback

  • numbers_5

    focus and listening groups

  • numbers_6

    mentoring and coaching

training_generic
expert_white_tringle
  • expert_ico1

    Benchmark your customer service against 100’s of the leading Manchester Leeds & West Yorkshire and 900 of UK’s most forward-thinking businesses

  • expert_ico2

    Develop tailored feedback from your customers to motivate your team

  • expert_ico3

    From Legal to Leisure, Care Homes to Garden Centres, Opticians to B to B. We work with niche businesses that want to deliver a World Class experience.

  • expert_ico4

    Receive local support from Manchester based Chris whose experience in running large teams to deliver a superb service is second to none.

let’s talk

achieve

experience

MLP Law

"We cannot stress enough how much the training has helped us. We are a lot more confident calling prospects and following through until they convert. I would highly recommend the insight6 training to anyone who is trying to secure new work.”

Lesley Gill, MLP Law

University of Manchester

“The University of Manchester prides itself on offering students a great experience. The feedback has given us a valuable insight into individual student experiences and how we can work towards providing a consistently outstanding experience which will allow us to stand out as the best!"

University of Manchester

fodder

“We launched Fodder in 2009 and I would say one of the most successful things that we did was to start work with insight6. Every decision we have taken has been based on the research they have undertaken with our customers and potential customers. Without our partnership with insight6 I doubt we would have been so successful.”

Heather Parry, Fodder

Hakim Group

“What I love about Chris and insight6 is that it is very personal and interactive. I can pick up the phone and have a conversation about something and it’s not a generic template - it’s very bespoke. The level of interactivity that we have allows me to stay engaged with the programme, not just the practices.”

Imran Hakim, Hakim Group

Get CX Factor!

Get business growth and customer service tips by joining my monthly newsletter

Your privacy is our priority. Your details will never be passed on.

news...

Manchester Leeds & West Yorkshire