Sarah Percy, business consultant, coach and mentor: specialising in customer service and team development.
CUSTOMER EXPERIENCE DIRECTOR LEEDS & WEST YORKSHIRE
TEL 07584 411626
Having spent over half a century (I know I must have that wrong) on this planet, I have learned a thing or two. I think the most important thing is to enjoy what you do, and I love my life, whether at home or at work.
The rewards I get at work come in many guises: seeing businesses turn losses into profits, seeing individuals really looking forward to going to work on a Monday morning, and witnessing managers taking on leadership responsibilities and thriving in those environments.
A second key thing that I have learned is we need others around us to be honest and open and to tell us what is good and not so good about what we do. This is where insight6 comes in.
I can help you transform your business. By getting to know you and understand your objectives we will help you understand where you are currently, and help you bridge the gap to get where you want to be.
Finally, CX is king (or Queen). If you and your business are not putting your customer or client first you will be losing out to your competition. Here at insight6 we put you at the heart of everything we do and deliver the highest CX standards to you, so you can concentrate on delivering for your customers and clients.
My specialist areas: - coaching, sales skills, mentoring, presentation skills, CX insight
My Specialist sectors: Optical, Legal, Pharmaceutical, Professional Services Education, Hospitality.
customer experience reviews
training and development
customer journey mapping
customer online feedback
focus and listening groups
mentoring and coaching