Richard Knight, business consultant, coach and mentor: specialising in customer service and team development.
CUSTOMER EXPERIENCE DIRECTOR DORSET BATH & WILTSHIRE
TEL 07887 554898
As a Customer Experience Director, I get to work with great people who understand that high performance and transformational customer interactions come from gathering, analysing and testing insights.
My journey through the customer experience world began when I took a part time role behind the deli counter at a well known supermarket. I learnt very quickly that when I had a smile on my face as I was cutting quiche and slicing ham, so did my customers.
I took the same outlook with me into secondary school teaching and the pharmaceutical industry; customers, no matter what sector, want their expectations met and more. This builds trust and enables businesses to retain customers and attract new ones.
So, now I support forward thinking organisations to transform their customers experience by utilising my skills in facilitation, coaching, selling stuff and smiling! I couple this with the insight6 consultancy model and products to make a difference to organisations and their customers.
If you would like to transform your customer experience and deliver on those business goals, let’s have a chat.
customer experience reviews
training and development
customer journey mapping
customer online feedback
focus and listening groups
mentoring and coaching