Rhian Huxtable, business consultant, coach and mentor: specialising in customer service and team development.
CUSTOMER EXPERIENCE DIRECTOR DEVON & CORNWALL
TEL 07810 516887
I am a highly knowledgeable Customer Experience Director with over 24 years of experience working in the customer service industry.
I grew up and studied in South Devon, before embarking on a very successful senior leadership career in a number of industry leading grocery, health, beauty and pharmacy retail organisations, including Sainsbury’s and Boots. For the last 10 years I have worked in several senior level roles in a multi-disciplinary environment, including head of region for the South West and head of the retail operations hub for Boots.
I have a huge passion for inspiring and helping the businesses I partner with to deliver a memorable and heart-felt experience for their customers and in-turn improve profitability. I believe there can be no compromise on the quality of customer service.
Whilst operating my business I developed invaluable strategic, project management and consultancy skills that I use when supporting my business partners.
insight6 works with over 1,200 businesses, including a number of well known businesses in Devon and Cornwall. We provide extensive support through Customer Experience Reviews, Training & Development, Customer Journey Mapping, Online Feedback, Focus and Listening Groups, Mentoring and Coaching.
customer experience reviews
training and development
customer journey mapping
customer online feedback
focus and listening groups
mentoring and coaching