Your CX Specialist for Devon and Cornwall

Rhian Huxtable

Rhian Huxtable

Having worked in the Customer Experience industry as a specialist for the last 6 years and previously, 20 years of experience delivering for customers in the retail, healthcare and pharmacy industries, understanding customers and delivering change to the experience provided to customers based on their feedback, this is my passion now.

I grew up and studied in South Devon, before embarking on a very successful senior leadership career in a number of industry-leading brands including Sainsbury’s and Boots where I was lucky enough to hold several senior-level roles in a multi-disciplinary environment, including head of region for the Southwest and head of the retail operations hub for Boots nationally.

I have a huge passion for inspiring and helping the businesses I partner with, to deliver a memorable and heartfelt experience for their customers and in turn improve profitability. I believe there can be no compromise on the quality of the customer service experience businesses offer.
Whilst operating my insight6 franchise business I have developed invaluable strategic, project management and consultancy skills that I use when supporting my business partners.

insight6 Devon and Cornwall work with businesses in professional services, construction and green energy, attractions and hospitality, local authority and retail.

Within these business sectors, we are lucky enough to work with a number of well-known businesses throughout Devon and Cornwall.

My team and I provide extensive support through Customer Experience Reviews, Training & Development, Customer Journey Mapping, Online Feedback, Focus and Listening Groups, Mentoring and Coaching.

Testimonials

Kate Gordon, Operations Manager
“I would like to thank Customer Experience Specialist, Rhian Huxtable for his help and support in using the instant insight system. We have been using the system to check in on the wellbeing of our employees at Vickery Holman across all offices. It has allowed us to stay connected and support our team as they work at home and in our four offices across the South West. If anyone is interested in using this simple and effective system I wouldn't hesitate to recommend contacting Rhian.

Kate Gordon, Operations Manager

Vickery Holman
Catherine Mathews, Partner
"Rhian is an expert in customer experience and has worked with my firm for a number of years, helping us to obtain invaluable feedback from our clients. He is forward-thinking, identifying new trends in customer experience and proactively suggesting ways in which we can further engage with our clients and exceed their expectations. He is great to work with and delivers an excellent service to my firm."

Catherine Mathews, Partner

Stephens Scown
Vickery Holman
Stride Treglown
Wolferstans
Stephens Scown
Wollens
Haines Watts
Granted Consultancy
GA Solicitors
Family Law
Lifton
Crealy
Dan Cook