Stuart Plant, business consultant, coach and mentor: specialising in customer service and team development.
CUSTOMER EXPERIENCE DIRECTOR BIRMINGHAM
TEL 07826 869121
I am a driven Customer Experience Director who has a genuine passion for inspiring and helping the businesses I partner with to deliver a memorable and heart-felt experience for their customers and in-turn improve profitability. I believe there can be no compromise on the quality of customer service.
I am able to support business leaders and owners with well thought through research plans that clearly identify and illustrate their customer’s needs.
I am able to share my extensive knowledge of delivering great customer service through others, having held various senior positions managing large teams in multi-site operations, recruitment and training roles, as well as developing my own retail business.
I have delivered change at fast pace and profit growth through people development, product and asset management in a variety of corporate roles. Whilst operating my business I developed invaluable strategic, project management and consultancy skills that I use when supporting my business partners.
insight6 works with over 1,200 businesses, providing extensive support through Customer Experience Reviews, Training & Development, Customer Journey Mapping, Online Feedback, Focus and Listening Groups, Mentoring and Coaching.
customer experience reviews
training and development
customer journey mapping
customer online feedback
focus and listening groups
mentoring and coaching