Graeme Beever, business consultant, coach and mentor: specialising in customer service and team development.
CUSTOMER EXPERIENCE DIRECTOR BERKSHIRE
TEL 07802 210242
“If we don’t take care of our customers – someone else will.” A quote I learned at one of my first jobs that still rings true today.
Before joining the insight6 team I worked for a diverse range of customer centric businesses, most recently with Apple and Tesla (yes, I like cars and gadgets!) They have enabled me to best understand all the key things that go into delivering memorable customer experiences and I would love the opportunity to share this with you.
At insight6 we are passionate in helping identify the CX opportunities you may (or may not) know about. We will partner with you to help understand your teams, customers and business needs. We may even uncover some things you thought you knew!
Using our icx6 model I can facilitate training and team development, help explore customer journey mapping, gather online feedback, run focus groups and gather customer insight data through our team of CX Researchers (you may know them as mystery shoppers). With all of these services I am sure we can help identify how to grow the promoters of your business and increase your revenue.
We have helped over 1,200 businesses nationwide improve their Customer
Experience so far. If you would like to find out how I can help you retain loyalty, reduce costs and increase profits then please feel free to get in touch.
customer experience reviews
training and development
customer journey mapping
customer online feedback
focus and listening groups
mentoring and coaching