How Are Professional Services Firms Handling Enquiries?
The insight6 Professional Client Journey Report: 2025 reveals what’s working—and what’s costing millions.
Download the UK’s leading market study into client experience in professional services and discover how to turn more enquiries into loyal clients.
Why Download the Report?
This isn’t theory. It’s data from 430 mystery shops across 219 legal, accountancy, financial and property services firms.
Professional services firms unknowingly lose clients and revenue by mishandling first enquiries. Our latest report shows exactly where, why, and how to fix the problem.
A message from insight6 CEO, Jonathan Winchester
What You’ll Learn:
- The Million Pound Problem: where firms are losing revenue at first contact
- The NPS scores by sector—and what they say about client satisfaction
- Practical strategies to improve enquiry handling and drive growth
- Why poor follow-up is the #1 silent killer of new business
- How high-performing firms earn trust, stand out, and convert more leads
Why insight6?
insight6 is the UK’s only end-to-end Client Experience (CX) Specialist with a network of local experts nationwide. We’ve helped 400+ professional firms—transform how they win and retain clients.
We combine expert-led CX Reviews (mystery shopping) with industry benchmarking, CX training, and tailored action plans. Findings from our second national study offer exclusive insight you won’t find anywhere else.
Built for Professional Services Firms. Backed by Data.
With support from leading communications partner Moneypenny, this report is designed to help professional firms like yours take action, improve conversions, and stand out for the right reasons.
Want to Win More Clients? Start Here.
Download the report now and discover your prospect’s experience when contacting firms like yours.