Transformation comes
as standard
Meet the insight6 Team: Your Local Customer Experience Consultants Across the UK & Ireland
At insight6, we don’t just talk about customer experience—we live and breathe it. With a dedicated team of Customer Experience Consultants based across the UK and Ireland, we combine local knowledge with national expertise to deliver hands-on, personalised CX support.
From Manchester to Norfolk, Leeds to Dublin, our CX Specialists work in partnership with you—on the ground, in your region—to improve every step of your customer journey. We offer practical, tailored solutions that drive customer loyalty, increase revenue, and help you build a business your customers love.
CX Consultants in England
Customer Experience Consultants in Ireland, Scotland and Wales
Head Office
Jonathan Winchester
Chief Executive
Jonathan is the founder and Chief Executive of insight6. He brings over 25 years of experience helping businesses elevate their customer experience.
Looking for a speaker? Book Jonathan as a CX Keynote Speaker
Joe Betts
Operations Director
Stephen Crisp
Finance Director
Lisa Marie Mallier
Marketing Director
Victoria Walton
PR & Marketing
Charlotte Keyte
Marketing Executive
Cassy
CX Partner
What Our CX Consultants Help With
Our CX Consultants work directly with businesses to transform the way customers experience their brand – from the first impression to long-term loyalty. Whether you’re looking to understand what your customers are thinking, improve frontline performance, or map out a better journey, we’re here to help.
Mystery Shopping
Customer Journey Mapping
Instant insight
Listening & Focus Groups
Training & Development
Mentoring & Coaching
What Our CX Consultants Help With
What is a Customer Experience Consultant?
A Customer Experience Consultant is a professional who helps businesses improve how they engage with customers at every stage of the journey - from first impressions to loyalty and retention.
What does a Customer Experience Consultant do?
CX Consultants analyse key customer touchpoints, gather feedback, and design strategies to improve service, communication, and overall experience. This may include journey mapping, mystery shopping, staff training, or implementing new CX technology.
What is the role of a Customer Experience Expert?
Customer Experience Experts take a broader view of CX across the entire organisation. They work at a strategic level, aligning customer insights with business goals to ensure long-term customer satisfaction and growth.
How do you become a Customer Experience Consultant?
You typically need strong leadership and commercial skills, plus a passion for CX. insight6 offers franchise opportunities across the UK and Ireland for those interested in starting their own CX business.
Does insight6 offer keynote speaking on Customer Experience?
Yes. Our Chief Executive, Jonathan Winchester is a highly regarded CX Keynote Speaker, delivering engaging talks that blend real-world insight with practical takeaways for businesses across the UK.
Speak with your local Customer Experience Consultant today
At insight6, our team of local Customer Experience Consultants is here to help you improve every stage of your customer journey – from insights and strategy to CX training and ongoing support.
Simply fill out the form to connect with a CX Specialist and start a conversation about how we can support your business.
We’ll get back to you promptly to arrange a free consultation or answer any questions you may have.