Become the number one choice for your customers
As a leading Customer Experience Agency, we understand that your customers and employees are the cornerstone of your business. Without them, you wouldn’t exist. How they feel about your company matters deeply. A bad experience can be a dealbreaker in your relationship. Do you know how you’re doing? Are you exceeding their expectations?
Partner with us to create a thriving environment for your staff and the best possible experience for your customers, retaining their loyalty and trust.
Are you ready to up your game and become the business of choice for your customers?
Our Solutions
Explore our core solutions as a full-service Customer Experience Agency—from Mystery Shopping to Customer Journey Mapping.
Mystery Shopping
Customer Journey Mapping
Instant insight
Listening & Focus Groups
Training & Development
Mentoring & Coaching
How much does it cost your company to replace a customer or employee?
You’ve probably gone to great lengths and spent thousands of pounds getting new customers or finding the right talent for your teams. What’s more, you’ve put a lot of effort into providing a high-quality service. So, when customers or employees leave, it not only has a huge financial impact on your bottom line but also on your staff, who may experience a loss in morale.
Sadly many companies accept the cost of losing a customer or employee as part of the cost of doing business. But it doesn’t have to be. Studies reveal that about 95 per cent of people that have had a bad service experience don’t complain, they simply walk away.
If you don’t know why your customers are leaving, or why your employees may be disengaged, you can’t do anything to make the necessary changes.
At insight6, we understand how crucial it is to retain good people whether they’re customers or employees to reduce costs and increase profits. And we believe the best way to do this is by delivering an exceptional customer experience.
Testimonials
Here’s what our clients say about working with a Customer Experience Agency that prioritises measurable results.
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