Creating, building and sustaining long term relationships is a fundamental bedrock of all profitable businesses as it enables you to plan and have the...
How to keep the sparkle with retained customers
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What is Customer Retention and How Do You Improve Customer Retention Rates?
Customer retention is at the heart of a successful company and is often overlooked in favour of customer acquisition. Yes, acquiring customers is...
What is customer experience?
As a Customer Experience CX brand, insight6 specialise in all areas of customer experience with the aim of driving up sales and improving customer...
What Creates an experience that makes YOU want to return?
We are within days of the dawn of a new year that according to the Walker report will be the year when customer experience becomes the key differentiator...
What is ROI?
As experts in customer experience, insight6 understands that ROI is essential to every investment a business can make, especially when it comes to...
Waking up to the biggest opportunity to grow sales in the Legal Industry…
We conducted research into clients' perceptions of law firms and found that client experience is not nearly as good as the expert legal advice given by...