The High Street: The hidden cost of poor service and what to do about it.
The High Street is Struggling – But is it a Surprise?
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Improve Your Customer’s Experience In Six Easy Steps
1. Listen When was the last time you asked your customer how they felt? Do you know what their needs are? Are you familiar with their perception of...
How do you make your customers FEEL?
"I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."–Maya Angelou...