Learn why real-time feedback is crucial for driving business success.
The Power of Real-Time Feedback in the Digital Age
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Customer Reviews: Learning from Tourism and Hospitality
Learn how tourism and hospitality leverage customer reviews to improve CX.
Customer Feedback: Boosting Sales with Social Proof Strategies
It takes work to stand out, but customer feedback can help. With abundant options available, customers often turn to the experiences of others to guide...
How to Turn Customer Feedback into Actionable Insights
Introduction: Most of us understand the importance of delivering exceptional customer experiences to drive loyalty, repeat business, and growth....
How to generate positive customer reviews online
When we talk about positive customer reviews, we are talking about a positive customer experience or CX. People trust online reviews so they should be...
Why Customer Experience (CX) monitoring should be at the top of every Franchisor’s to do list in January
CX is arguably the biggest differentiator, or battleground, between businesses right now. Every business needs a well-considered and executed customer...
The Rise Of The Review
When I book a holiday, I have a process I routinely follow. I choose several hotels or destinations based on my budget and the facilities I require, I...
Using Text Messaging To Capture Your Customer’s Loyalty
It is estimated that millennials now send between 60 and 85 text messages per day. That’s a lot of texting and a lot of time spent looking at a very...
Feedback : Do you ask the right questions at the right time?
I am always stunned at how poor businesses are at asking their customers the right questions. Let me give you some recent examples: I recently was late...
What Would I Say About Your Business?
It is so easy to get bogged down in the ‘to do’ lists or action plans of every-day business. The more you do, it seems, the more there is to do. You...