Market Study: How much revenue are you leaving on the table?
Legal Firms Are Losing Millions!
read more
Bringing the hottest topics on CX directly to you
Get access to the latest CX articles, conversations, thought leadership papers and news to help you navigate your journey to achieving customer experience excellence.
Professional Services Lose Clients at ‘Hello’
Professional Services Client Journey Report: 2025. The results are in!
Customer Service vs Customer Experience
Customer Service vs Customer Experience – what’s the difference?
Customer Experience 101: What It Is & Why It Matters
Customer Experience. We explore what it is and why it matters.
The High Street is Struggling – But is it a Surprise?
The High Street: The hidden cost of poor service and what to do about it.
2025 Customer Experience Trends
Explore six trends shaping the customer experience in 2025.
B2B Customer Experience: Festive Tips
Festive B2B tips for exceptional Customer Experience.
Rhian Anstey CCXP Success
Rhian Anstey CCXP, our CX Specialist for North Wales, Chester, and The Wirral, knows that Customer Experience (CX) is more important than ever. She...
CX in Essex: Meet Gavin Meadows
Talking CX in Essex with Gavin Meadows.
Rhian Huxtable achieves CCXP Certification
insight6 CX Specialist, Rhian Huxtable, achieves CCXP Certification.
CCXP Certification: The Journey to CX Mastery
Paul Matthews from insight6 Surrey & Sussex on his CCXP accreditation.
Chris Cartledge: CX Director Interview
CX Director Chris Cartledge on innovative CX strategies for hospitality leaders.
Customer Reviews: Learning from Tourism and Hospitality
Learn how tourism and hospitality leverage customer reviews to improve CX.
Secret Shoppers: Your Silent Success Agents
Discover why Secret Shoppers are your silent success agents.
Increasing ROI: The Critical Role of CX
Increasing your ROI by delivering an exceptional customer experience.
CX Trends 2024: Top 6 Customer Experience Predictions
Explore the customer experience (CX) trends for 2024. We share our top six predictions for shaping CX in 2024.
The Christmas Experience: Tips For CX-Mas Delight
During the bustling holiday rush, expectations soar. We share our tips for creating a memorable Christmas experience and CX-Mas delight.
WOW Moments in Customer Experiences
Discover the power of creating ‘WOW’ moments in customer experiences. Elevate interactions, leave a lasting impact – learn why they matter!
AI in CX: Balancing Automation with the Human Touch
Artificial Intelligence is increasingly central in shaping the customer experience landscape. We explore how to keep that personal touch while letting robots help.
Why Customer Experience (CX) monitoring should be at the top of every Franchisor’s to do list in January
CX is arguably the biggest differentiator, or battleground, between businesses right now. Every business needs a well-considered and executed customer...
Six steps to guarantee a ROI (return on investment) in customer experience
How do you know when to invest in Customer Experience? What does such an investment look like? Is it training or measuring or just paying...